Terms and conditions
practical informations about
Your stay at Hotel Phønix Hjørring
Arrival and Departure:
Check-in takes place between 14:00 and 18:00, unless else is agreed beforehand.
Check-out takes place until 11:00 on the day of departure.
Warranty for Late Arrivals:
If the reservation is not paid by bank transfer before arrival, reservation must be guaranteed by credit card details. For no-show, the hotel is entitled to payment for minimum 1 night per room.
If the reservation is made directly with us, changes must be informed by phone or e-mail. For reservations through online portals changes / cancellations must be done on the specific site.
If you need to cancel your accommodation, please notify the hotel as soon as possible – if not otherwise agreed in writing with the hotel the following will apply:
Stays of one to two nights must be canceled up to three days prior to arrival with repayment of the entire amount – except administration fee of DKK. 100,- per. ordered room. If the stay is not canceled three days prior to arrival, the agreement is binding, and the entire stay incl. additional ordered services must be paid for
Stays of three or more nights must be canceled up to seven days prior to arrival with repayment of the entire amount – except administration fee of DKK 100,- per. ordered room. If the stay is not canceled seven days prior to arrival, the agreement is binding, and the entire stay incl. additional ordered services must be paid for.
Our breakfast buffet is served on weekdays from 7:00 – 9.30 and during weekends and holidays from 8:00 to 10:00.
All guests receive upon arrival one key for each room which is handed to the reception at departure. If lost, the guest must pay DKK 550,- as compensation.
It is not allowed to smoke inside the hotel, and all rooms are therefore 100% smoke-free. The fee is DKK 1,500,- if there has been smoked in the room.
It is allowed to bring dog(s) in the rooms. Please notify the hotel prior to arrival. A cleaning fee of DKK 150,- per. stay is charged. On outdoor complexes dogs must be on leash. Do not bring dogs in the restaurant.
Terms of Payment:
If agreed prior to arrival, the invoice can be sent via mail subject to at fee of DKK 55,- (abroad DKK 75,-).