Terms and conditions
practical informations about
Staying at Hotel Phønix Hjørring
Arrival and departure:
Check-in can take place between the hours. 14:00 and 18:00, unless otherwise agreed.
The room has to be vacated by 11:00 on the day of departure.
Warranty for late arrivals:
If the reservation is not paid by bank transfer before arrival, reservation must be guaranteed by credit card details. For no-show, the hotel is entitled to payment for minimum 1 night per room.
If the reservation is made directly with us, changes informed by phone or e-mail. For reservations through online portals changes / cancellations must be done on their site.
Cancellation Please notify the hotel as soon as possible – if not otherwise agreed in writing with the hotel the following will apply:
Stay in one to two nights may be canceled up to three days prior to arrival with repayment of the entire amount – except DKK. 100, – in administration fee per. ordered room. After that the agreement is binding, and must be paid for the entire booked stay incl. ordered additional services.
Stay three or more nights can be canceled up to seven days before arrival with repayment of the entire amount – except DKK. 100, – in administration fee per. ordered room. After that the agreement is binding, and must be paid for the entire booked stay incl. ordered additional services.
Weekdays from 7:00 – 9.30. Weekend and holidays from 8:00 to 10:00.
All guests receive upon arrival one key for each room. When lost the guest is payable DKK. 550, –
It is not allowed to smoke inside the hotel, and all rooms are therefore 100% non-smoking. The fee is DKK 1,500, – if there has been smoked in the room.
It is allowed to bring your dog (s) in the room. Please notify the hotel prior to arrival. Calculated a cleaning fee of DKK 150, – pr. stay
In the outdoor complex dogs must be on leash
Do not bring dogs in the restaurant.