Terms & Conditions

Arrival and departure:

Check-in is between 14:00 and 22:00 unless otherwise agreed in advance. Late arrivals must be arranged with reception. You can call us directly on 98 92 54 55 or write an e-mail to hotel@phoenix-hjoerring.dk.

On the day of departure check-out is no later than 11:00, unless otherwise agreed in advance.

Guaranteed late arrival:

If the reservation is not paid by bank transfer before arrival, the reservation must be guaranteed with credit card details. In case of no-show, the hotel will be charged for a minimum of 1 night per room.

Changes:

If the booking is made directly with us, changes must be communicated by telephone or e-mail.

You can call us directly on 98 92 54 55 or write an e-mail to hotel@phoenix-hjoerring.dk.

For reservations made through another online portal (OTA), changes must be made through the portal used.

Cancellation:

Please notify the hotel as soon as possible of any cancellation – unless otherwise agreed in writing with the hotel:

Stay of one to two nights

Can be cancelled up to three days before arrival with full refund – however an administration fee of DKK 100 per room booked will be deducted. If the agreement is not cancelled within three days of arrival, the agreement is binding and payment is made for the entire stay booked, plus any extra services ordered.

Stays of three or more nights

Can be cancelled up to seven days before arrival with full refund – however an administration fee of DKK 100 per room booked will be deducted. If the booking is not cancelled within seven days of arrival, the agreement is binding and the full amount of the booked stay and any extra services ordered will be charged.

Cancellation of groups/conference

For cancellation of groups and conferences we refer to the framework agreement made by Horesta

It can be read HERE